Easily buy coins in just a few steps

1. What is C2C trading?

C2C (User-to-User) trading is also referred to as P2P (Peer-to-Peer) trading in some regions. In C2C trading, users can directly buy or sell cryptocurrencies from each other on C2C platforms, exchanges, or markets.

C2C platforms facilitate the transactions by providing a platform for buyers and sellers to post trade invitations and enable transactions. Simultaneously, the platform ensures safe and timely delivery of digital assets during transaction execution.

2. Are the quotes seen in the C2C market provided by BasicEx?

No, the quotes seen in the C2C market are not provided by BasicEx. BasicEx serves solely as a platform to facilitate C2C transactions, and all quotes are provided by individual users.

3. What protections do I have as a C2C trader?

All online transactions are protected by an escrow system. When an advertisement is published, the cryptocurrency amount in the advertisement is automatically reserved from the seller's fund account to the reserve fund. This means that if the seller fails to release the cryptocurrency to you as per the agreement, the customer service can release the cryptocurrency from the reserve fund to you.

If you are a seller, do not release assets until you have confirmed receipt of payment from the buyer. Note that some payment methods used by buyers may not be instant and may carry the risk of chargebacks.

4. Can I trade without completing identity verification? What preparations are needed before C2C trading?

4.1. All BasicEx users must complete identity verification to use BasicEx products and services, including C2C trading. You can access identity verification from [User Center] - [Identity].

Before engaging in C2C trading, you must enable SMS verification and at least one 2FA device (email, Google Authenticator, or phone code) from [Security].

4.2. You also need to add your preferred payment method in the BasicEx App. Log in to the BasicEx App and click [C2C]. Click [Mine] - [Payment Method]. Click [Add Payment Method] - [All Payment Methods] to choose your preferred method.

4.3. Why do I need to add preferred payment methods?

C2C trading involves direct transactions between two users. This means that fiat transfers between users can only occur when both the buyer and seller's payment methods match.

For example, User A has a debit card from ING Bank and wants to purchase cryptocurrencies with euros deposited in BasicEx. To complete User A's C2C order, the system will only match with sellers who also have an ING Bank account capable of receiving euro transfers from User A.

4.4. Why do I need to enable two-step verification?

Apart from security when logging in, all users involved in C2C transactions must enter two-step verification codes during receipt, token release, and other operations. These operations require users to enter two-step verification codes to verify that the transactions are being carried out by the users themselves.

4.5. Why do I need to complete identity verification?

C2C transactions involve direct transactions between two users. After the buyer and seller are matched, both parties must verify their identities through real-name KYC (Know Your Customer) verification. You must confirm that the identity of the transaction partner (the person sending fiat to your account/the account you are transferring funds to) matches the name displayed on the order details page.

5. Can I conduct C2C trading on both the BasicEx website and App?

You can buy and sell your cryptocurrency and fiat balances through BasicEx.com and the BasicEx App's BasicEx C2C. Please visit the C2C market to find out the latest supported currencies.

6. How does BasicEx C2C charge transaction fees?

General users will incur a 1% fee when buying currencies other than BCNY.

7. What is the 30-day completion rate?

30-day order completion rate = 1 - (Total canceled orders in the past 30 days / Total completed and canceled orders in the past 30 days)

If you are a buyer and cancel a C2C order, it will affect your completion rate, while the seller's completion rate will not be affected.

If you are a seller and the buyer cannot accept the order or fails to complete payment, only the buyer's completion rate will be affected.

How to Buy Cryptocurrency on BasicEx C2C Website?

1.Log in to your BasicEx account and go to [C2C]. Before trading in the C2C market, you need to add your preferred payment method. For more details, refer to how to add a payment method for C2C trading.

2.Choose [Express] or [C2C] area for trading. [Express] area automatically matches you with a trading partner, while in the [C2C] area, you can select the seller for the transaction.

2.1 Express Area Select the fiat currency you want to use and the cryptocurrency you want to buy. Enter the fiat currency amount you want to sell, and the system will automatically calculate the cryptocurrency amount you will receive. Click [Buy]. Select your preferred payment method and click [Confirm Purchase].

2.2 C2C Area Select the cryptocurrency you want to buy. You can use filtering options to screen all C2C advertisements. For example, buy USDT with 100 EUR. Click [Buy] next to the preferred bid. Confirm the fiat currency and the cryptocurrency you want to buy. Enter the fiat currency amount you want to sell, and the system will calculate the cryptocurrency amount you will receive. Click [Buy].

3.You'll see the seller's payment details. Transfer the amount via the seller's preferred payment method within the time limit. Use the [Chat] feature on the right to directly contact the seller. After transferring, click [Transferred, Notify Seller] and [Confirm Payment]. Note: Only click [Cancel] if your payment account has not received a refund from the seller. Do not click [Transferred, Notify Seller] or [Confirm Payment] unless you've made the payment to the seller.

4.Once the seller confirms your payment, they will release the cryptocurrency, and the transaction will be considered complete. Click [View My Balance] to check your assets. If you do not receive the cryptocurrency within 15 minutes after clicking [Confirm Payment], click [Appeal] to contact BasicEx customer service for assistance. Please note, you cannot place more than two orders simultaneously. You must complete the existing orders before placing new ones.

How to Sell Cryptocurrency on BasicEx C2C Website?

1.Log in to your BasicEx account and go to [C2C].
Before trading in the C2C market, you need to add your preferred payment method. For more details, refer to how to add a payment method for C2C trading.

2.Choose [Express] area or [C2C] area for trading. [Express] area automatically matches you with a trading partner, while in the [C2C] area, you can select the buyer for the transaction.
2.1 Express Area
Select the cryptocurrency you want to sell and the fiat you wish to receive. Enter the cryptocurrency amount you want to sell, and the system will calculate the fiat currency amount you will receive. Click [Sell].
Select your preferred payment method and click [Confirm Sale].
2.2 C2C Area
Select the cryptocurrency you want to sell. You can use filtering options to screen all C2C advertisements. Click [Sell] next to the preferred advertisement.
Confirm the order details. Enter the cryptocurrency amount you want to sell, and the system will calculate the fiat currency amount you will receive. Click [Sell].

3.The order status will show as [Waiting for Buyer Payment]. The buyer should transfer the funds to you via your preferred payment method within the time limit. Use the chat box on the right to communicate with the buyer.

4.After the buyer makes the payment, the order status will change to [Verifying Payment]. Ensure you have received the buyer's payment in your bank account or wallet, then click [Received Payment] and [Confirm Release]. If you haven't received the payment, do not release the cryptocurrency to the buyer.

5.A prompt will appear to confirm that you have received the correct fiat amount from the buyer and agree to release the cryptocurrency. Click [Confirm Release].

6.The cryptocurrency will be released after completing security verification requirements.

7.After the order is completed, you can place another order with the same buyer or provide feedback.

Note:
If you encounter any issues during the transaction, use the chat box on the right to communicate directly with the buyer. You can also click [Ask a Question] to contact customer service for assistance.
• Before releasing the cryptocurrency, always ensure you've received payment in your bank account or wallet. We recommend logging into your account to verify the funds have been received. Do not solely rely on text messages or emails indicating payment.
• Please note that during the transaction, the digital assets you sell will be frozen by the platform. Click [Received Payment] and [Confirm Release] only after confirming receipt of payment to release your assets to the buyer.
• Do not agree to release cryptocurrency before confirming the receipt of funds to avoid financial losses.
• Please note, you cannot place more than two orders simultaneously. You must complete the existing orders before placing new ones.

How to Buy/Sell Cryptocurrency through BasicEx C2C Express Area

How to Buy Cryptocurrency through BasicEx C2C Express Area?

1. Log in to your BasicEx account and go to [C2C].

2. Click on [Express Area].

3. Choose the fiat currency and the cryptocurrency you wish to buy. Once you enter the fiat amount, the system will automatically calculate the amount of cryptocurrency you can purchase. Click [Buy].

4. Select your preferred payment method and click [Confirm Purchase].

5. You'll see the seller's payment details. Transfer the funds to the seller's account within the specified time using the provided payment method. Use the [Chat] feature on the right to communicate directly with the seller.

After transferring, click [Transferred, Notify Seller] and [Confirm Payment].

Important Note: You must transfer the funds directly to the seller via bank transfer or other third-party payment platforms based on the seller's payment information. Do not click [Cancel] unless your payment account has received a refund from the seller. Do not click [Transferred, Notify Seller] or [Confirm Payment] unless you've made the payment to the seller.

6. Upon the seller confirming your payment, they will release the cryptocurrency. Once released, the transaction will be considered complete. You can click [Balance] to view your assets.

How to Sell Cryptocurrency through BasicEx C2C Express Area?

1. Log in to your BasicEx account and go to [C2C].

2. Click on [Express Area].

3. Select the cryptocurrency you want to sell and the fiat currency you wish to receive. Enter the amount you want to sell; the system will calculate the fiat currency amount you'll receive. Click [Sell].

4. Choose your preferred payment method and click [Confirm Sale].

5. The order status will show as [Awaiting Payment]. The buyer should transfer the funds to you using your preferred payment method within the specified time. Use the [Chat] feature on the right to communicate directly with the buyer.

6. After the buyer completes the payment, the order status will change to [Release Cryptocurrency to Buyer]. Ensure you have received the buyer's payment in your bank account or wallet, then click [Received Payment] and [Confirm].

7. The system will prompt you to confirm the release of cryptocurrency using two-step verification.

8. The order is now complete. You can click [View My Balance] to check the remaining total in your account.

Please note, you cannot place more than two orders simultaneously. You must complete existing orders before placing new ones.

1. Click on [Cancel] on the order page.

2. Choose the reason for canceling the order, then click [Confirm Cancel]. You can cancel due to buyer or seller factors.

3. If you cancel due to seller factors, you may need to wait for their confirmation of the cancellation.

Upon receiving the cancel request, sellers must click [Accept] within 10 minutes; otherwise, the system will automatically confirm the cancellation.

Notes:

1. Do not cancel the order if you've already made payment to the seller.

2. If the order is canceled due to system timeout, the buyer's completion rate will be affected.

3. If the buyer has communicated with the seller via chat but received no response within 15 minutes, they can cancel the order without affecting their completion rate.

4. You can cancel a maximum of 3 orders per day. Otherwise, your account will be temporarily suspended, and you won't be able to place orders for the day.